The "TKI", the best-selling instrument for conflict resolution, provides information about an individual's style of handling conflict, compared to five distinct modes:
- Competing: High assertiveness and low cooperativeness --the goal is to "win"
- Avoiding: Low assertiveness and low cooperativeness -- the goal is to "delay"
- Compromising: Moderate assertiveness and moderate cooperativeness-- the goal is to" find a middle ground"
- Collaborating: High assertiveness and high cooperativeness-- the goal is to "find a win-win solution"
- Accommodating: Low assertiveness and high cooperativeness -- the goal is to "yield"
When should you use the TKI? When you need a forum to help see through the fear, anger, and frustration of conflict to find opportunities for constructive outcomes. HR and organizational development professionals find this tool invaluable for Conflict and change management, Leadership development, Performance improvement, Team building, Communication enhancement, Employee retention, and Stress reduction. |
Download
Example
Take the
Test Now!
Contact Diane
for more
information |
